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Ink_Spot New Member
New Member

Xerox 6400 Unable to import Address Book

Hello,

 

     I recently purchased a new Xerox 6400/x and i an unable to import the address book. I exported my address book from a Xerox 4150 and tried to import it to the Xerox 6400 and when i click apply i get the following error "The system is unable to apply your new mapping settings." The address list has 50 emails and it only loads about 5 emails. I tried to add the emails manually on the printer so i can then export the address book via the web browser but that option is not available and an export address book option is also unavailable in this model. Any suggestions :S

 

Thanks in advance..

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3 Replies
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Xerox Employee TrishW-Xerox
Xerox Employee

Re: Xerox 6400 Unable to import Address Book

Hello Ink_Spot,
Welcome to the forum.

Have you checked the 6400 online knowledge base. Click on the link below (or enter in your browser address bar), and enter "book" in the Search field. You should see a solution for how to create a public address book. Perhaps the steps in this solution will help.

http://www.support.xerox.com/support/workcentre-6400/support/enus.html.


TrishW-Xerox
Forums Moderator
Ink_Spot New Member
New Member

Re: Xerox 6400 Unable to import Address Book

Hello TrishW-Xerox .

 

     I found why i wasnt able to upload my address book. I have the Fields Name, Email Address and Fax Address i saved my excel sheet as CSV (Comma Delimited) (*.csv) and in the email address field one of my email addresses had a character after @domain.com (@domain.com???). Once i removed the character and saved the file i reopened it and checked that everything was in order i was able to upload it with no problem.But when I try to map the address book i get this error:

 

"The system is unable to apply your new mapping settings."

 

I am not paying attention to it since the address book is available and i have not had any issues

the firmware is version 61.070.100.24201. Thanks again

 

 

 

 

 

 

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Fabio Valued Advisor
Valued Advisor

Re: Xerox 6400 Unable to import Address Book

there is a new firmware out, maybe that will solve your problem?

 

call xerox and ask for : 061.070.101.13890

 

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