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Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP

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Hi I recently bought a Xerox 6515 and am struggling to get the WorkCentre to use the Scan To Email feature. I keep receiving a '(016-772): DNS server un-sets up in SMTP' error.

 

The unit is connected to the Network via WiFi only.

 

I have recently updated the Firmware although the feature hasnt worked before.

 

I've been reading the forums and google and have looked at google for their SMTP information and have the following setup:

 

--------------------------------------------------------------------

Email Submission: Yes

Email Notification: No

 

SMTP Server: smtp.gmail.com

Outgoing SMTP port number: 587

 

Connection Security: STARTTLS

 

SMTP Authentication: myaddress@gmail.com

SMTP Auth username: myusername

SMTP Password: xxxxxxxxxxx

Validation Type: On device

 

--------------------------------------------------------------------

 

Is there another setting or something I need to set in Connectivity > DNS? If so what is it? The unit is just setup for Home use behind a VirginMedia Network.

 

Thanks

 

Tish

 

 

 

 

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Re: Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP

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Please note Ive also enabled 'Less Secure Apps' on Google.

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Valued Advisor
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Re: Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP

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Yes, the issue is DNS and yes it is in the Connectivity section.

Make the Primary DNS match your router / gateway.

Make the secondary be something external, like 8.8.8.8

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP

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Hey Joe,

 

your solution doesn't work for my Workcentre  6515DNI, I still get the DNS server un-sets up in SMTP Error.

 

You find the Xerox configuration in the screendumps (1. WLAN, 2. SMTP, 3. DNS).

wlan.PNG

 

 

 

smtp.PNG

 

 

 

 

dns.PNG

 

The printers Ip is static and assigned to xerox.local in my hosts file.

 

Do I need to make any changes in my FritzBox?

 

Thanks

Joko

 

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Valued Advisor
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Re: Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP

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Your port is wrong, use 587

Encryption is wrong, use STARTTLS (not the "if available " one)

Make sure the time is within 3 minutes, make sure Less secure apps is enabled.

 

Then go into Wifi and select the Common line

1.JPG

 

And change IP Mode from Dual Stack to IPv4 and save it

 

2.JPG

 

 

For anything you more you would need to do a Wireshark trace, those settings work just fine on the latest firmware

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Re: Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP

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This solution solved my problem Thanks!
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