Xerox 6515 - Scan to Email (Gmail) not working. 016-772): DNS server un-sets up in SMTP

[bgclary]

I have scan youtube , read some of the solution on support xeroxpage and made changes in the setup page. Do I need to download any drivers to get the scan to email function to work property. I recieve completed error message.

[robsimons]

In case it helps anyone, my problem was that the LAN (Ethernet) was set as the preferred network, but I wasn't using Ethernet. My machine is only connected via WiFi. So, once I set the WiFI as my preferred network everything worked just fine. I'm not sure why the Xerox 6515 keeps the LAN port active when there is no cable inserted. 

[Laurent Rode]

Hey!
I just signed up to thank you Joe Arseneau.
I was also facing this problem, now it is solved. :)

[Sval]

Hello, thanks so much for the description, I've used this with success before but now it has suddenly stopped working since 2 weeks back. Does anyone know what might have gone wrong?

Also what does "make sure time is within 3 minutes" mean?

[mike53]

Hi Joe I have same problem , scan to email not working.

I have a router with a linksys mesh system attached and the 6515 connected to the linksys wireless only.

the ip address of the printer is 10.95.1.75 , the ip address of the linksys system appears to be 192.168.1.171 but the actual router gateway is 192.168.1.1.

in the wifi bit what should the DNS settings be? 

at the moment wifi printing by mopiria etc. all works fine. Any help would be appreciated. 

[Dahexican]

This solution solved my problem Thanks!

[Joe Arseneau · Accepted solution]

Your port is wrong, use 587

Encryption is wrong, use STARTTLS (not the "if available " one)

Make sure the time is within 3 minutes, make sure Less secure apps is enabled.

Then go into Wifi and select the Common line

And change IP Mode from Dual Stack to IPv4 and save it

For anything you more you would need to do a Wireshark trace, those settings work just fine on the latest firmware

[Joko]

Hey Joe,

your solution doesn't work for my Workcentre  6515DNI, I still get the DNS server un-sets up in SMTP Error.

You find the Xerox configuration in the screendumps (1. WLAN, 2. SMTP, 3. DNS).

The printers Ip is static and assigned to xerox.local in my hosts file.

Do I need to make any changes in my FritzBox?

Thanks

Joko

[Joe Arseneau]

Yes, the issue is DNS and yes it is in the Connectivity section.

Make the Primary DNS match your router / gateway.

Make the secondary be something external, like 8.8.8.8

[vadhert]

Please note Ive also enabled 'Less Secure Apps' on Google.