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EricRMSI New Member
New Member

Xerox 6605 not sending scan to email

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Product Name: WorkCentre 6605DN
Operating System: Windows 10 x64

Hi,

We have this printed for several years. SMTP settings was good, and everything worked fine.

But since september, 05, 2018, it's impossible for us to scan by mail. We get 016-507 error.

We used private smtp (not GAFA ;-) )

So I try :

- to change smtp server (I tried with office365) => KO

- to change smtp server with no authentication => KO

- to update firmware to 201604180657 => KO

It's quite difficult to follow what's happen, because I don't have access to logs ..

Could you help me please ?

 

Regards

Eric

 

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox 6605 not sending scan to email

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016-507 is an invalid login, usually due to an invalid response(logs in, but doesn't understand the response and quits), which is what would happen if the server uses a protocol the printer doesn't. support. If that is the case,try a firmware update to get whatever update may be needed, else SMTP2Go should work.

 

 

 

 

 

 

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Joe
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EricRMSI New Member
New Member

Re: Xerox 6605 not sending scan to email

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As I wrote, I already update my printer firmware to last one.

I will try to use smtp2Go, and I will keep you informed ! Thanks !

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox 6605 not sending scan to email

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Did you not actually check my link? It is a firmware 2 years newer than what you listed.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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