Xerox 6605 not sending scan to email

[EricRMSI]

Hi,

We have this printed for several years. SMTP settings was good, and everything worked fine.

But since september, 05, 2018, it's impossible for us to scan by mail. We get 016-507 error.

We used private smtp (not GAFA ;-) )

So I try :

- to change smtp server (I tried with office365) => KO

- to change smtp server with no authentication => KO

- to update firmware to 201604180657 => KO

It's quite difficult to follow what's happen, because I don't have access to logs ..

Could you help me please ?

Regards

Eric

[Joe Arseneau · Accepted solution]

016-507 is an invalid login, usually due to an invalid response(logs in, but doesn't understand the response and quits), which is what would happen if the server uses a protocol the printer doesn't. support. If that is the case,try a firmware update to get whatever update may be needed, else SMTP2Go should work.

[EricRMSI]

As I wrote, I already update my printer firmware to last one.

I will try to use smtp2Go, and I will keep you informed ! Thanks !

[Joe Arseneau]

Did you not actually check my link? It is a firmware 2 years newer than what you listed.