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DoxGary
New Member
New Member
‎08-22-2014 02:49 PM

Xerox 7535 Scanning to email

Product Name: Other - specify product in post

I have a user that tells me that when scanning to email, the addresses themselves do not appear on the scanner. The only way to get them back is a reboot. Has anyone else had this issue or know a way to resolve it? 

 

According to the user there has been no network or power issue at all. This occurs at random times during the day.

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Karl063192
Xerox Employee
Xerox Employee
‎08-23-2014 02:25 PM

Re: Xerox 7535 Scanning to email

Hi,

 

If Software Version is below 061.121.222.06508, first try to upgrade to this version or later as there is a known problem with address on older firmware.

 

061.121.222.06508 is available on Xerox.com. Search for your Xerox model and you will easily find it.

 

If Software is at 061.121.222.06508 or later, I suggest to a Altboot as there is maybe corruption in the firmware. Call Support to place a service call.

 

Hope it's help.

 

K.

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