Xerox 7845 Scanning Sideways PLEASE HELP!

[JRoussell]

I will come back to this post and share what I found out the next time it happens. Thanks for taking time to help Joe.

[Joe Arseneau]

The original size setting. Either it is set to Legal, or it thinks legal is loaded. It has been seen in the past when there is legal or tabloid laid on the platten glass, and the scanned/copied doc is fed through the feeder. It reads the one on the glass as the size. You should be able to replicate that.

[JRoussell]

I know, I have thought of the possiblity that this user is going behind someone else or changing settings. When it happens again I will be there as  I have already requested to be present so I can see what happens for myself. I am just curious what setting turns the page sidways like in the photo I posted when scanning.

[Joe Arseneau]

What are you asking to make it do?

Unless you are the one who runs the job you can't be sure of the settings, because the person scanning can change whatever setting they want and it will clear them when they come out of the service and replace it with the defaults.

[JRoussell]

My first thoughts when I was confronted with this problem was that it was set to that size paper. My company does use that type of paper however there was nothing indicating that it was set to that size in the settings when it was first brought to my attention. I am guessing that the copier sensed it because it’s been happening randomly (3rd time this month) and it’s not happening to me. I will keep an eye on it and log a ticket with a tech when it does it again when I am sure it’s not user error. How could I make it do that? The paper being scanned was letter size.

[Joe Arseneau]

Looks like it resized to legal paper. Was it Letter LEF? Because the machine was told, or it sensed it was SEF legal.

If you can make it do that with Letter LEF paper and Auto size detect enabled I would have a tech altboot the device, or diagnose the ADF handler issue

[JRoussell]

This is what it does.

Edit - The first image in this PDF series is an Invoice, not just text. This was just one I picked because of the simplicity. I have attempted to recreate this problem many times today and I am unable to.

[Joe Arseneau]

A copier is not able to tell when a document should be portrait or landscape,  It can somewhat be done by a machine if there is nothing on the page but text, but even then you can't expect 100% accuracy. If you load it sideways you should expect sideways output.

The hesitation of the device is typically when it is trying to determine if it can or should attempt to OCR the job, and when determining if it should be color or BW.

[JRoussell]

I am also looking for a solution to this problem. I work as a helpdesk technician and the issue that I am seeing is that the machine is determining the orientation without user interaction.

I have witnessed the machine hesitating during a scan, and I have also seen no hesitation during a scan with no change in settings by the user. From what I understand it’s when the machine hesitates during a scan that this issues is occurring. After I found out what was happening, I tried to recreate it with no luck (I did about 10 scans of 5 pieces of paper) however I have a user that uses this function quite often and scans large amounts of paper to email.

 Edit* After I wrote this it seems like auto detect may not be working correctly and needs to be turned off. My Printer is a 7830.

[Joe Arseneau]

Change the original orientation back to portrait.

In Workflow scan it is on the first screen

To change the defaults you need to be in CWIS:

Email is Properties > Services > Email > Setup > Defaults > Layout Adjustments > Edit

Default template is Properties > Services > Workflow Scanning > Default template > Layout Adjustments > Edit

And specific Templates are done in Scan where you select a template and scroll down to the Layout Adjustments section and change it there.

It also sounds more like the Original size is no longer set to Auto, so check for that as well since it is in the same place for each thing in CWIS. At the copier it would be under the Layout Adjustment tab in Workflow Scanning as well as Email