cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Xerox 7845 not sending scan to email

Jump to solution

We have a Xerox WC 7845 setup in our office and we can scan to our network and also we can scan to email, as long as the email is the same as our domain.  If I try to add an email to the address book that isnt our domain, it does not receive the scan email.

 

The Xerox will say Sending and Complete.  But it will never show up.  I have tried a clients email, gmail and even my own personal email and none of them go thru.

 

The Xerox was setup before I came onboard to the IT dept.  Ive looked thru all the settings but cant find anything.  What am I missing?

 

Thanks

Jeff

 

0 Kudos
11 Replies
Highlighted
Valued Member
Valued Member

Re: Xerox 7845 not sending scan to email

Jump to solution

I had  similiar issue and ended up that the emails were going to junk folders. If you havent looked there its worth a shot.

0 Kudos
Highlighted
New Member
New Member

Re: Xerox 7845 not sending scan to email

Jump to solution

Thanks for the suggestion, but thats the 1st place I looked on all machines.  No trace of the email anywhere.

 

Thanks

0 Kudos
Highlighted
Valued Member
Valued Member

Re: Xerox 7845 not sending scan to email

Jump to solution

Another setting worth looking at. I

 

From CWIS:

Properties>Services>Email>Setup>Security

 

Make sure domain filtering is off, i found a random printer when i first started at my company that i couldnt get email to work on and it was because the person previous to me added our domain as the only allowable domain.

 

If you have a similar model it might not be a bad idea to create a clone file and install it on the machine that is giving you issues.

 

Just curious, what software version are you running?

 

 

 

Highlighted
New Member
New Member

Re: Xerox 7845 not sending scan to email

Jump to solution

I checked the security and the domain filtering is turned off.

 

As a test I enabled it and added a few domains to the Allowed List, and that didnt work.

 

I am just logged onto the Xerox thru the web interface using IE11

0 Kudos
Highlighted
Valued Member
Valued Member

Re: Xerox 7845 not sending scan to email

Jump to solution

go to general setup>configuration report and view your software version. the most recent software version should be 072.010.004.09100.

 

That could very well be the root of the problem. Feel free to direct message me if you have questions about upgrading or cloning. its pretty straight forward.

Highlighted
New Member
New Member

Re: Xerox 7845 not sending scan to email

Jump to solution

This the software version we are using

 

071.040.024.02900

 

Looks like I do need to upgrade it.

 

Thanks

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Xerox 7845 not sending scan to email

Jump to solution

It is unlikelyto be the firmware, the firmware doesn't care at all where the scan is going, so as long as you can email internally, the machine is working fine.

 

95% chance you need to set up a relay on the SMTP server side for the device. Even if on the PC side you don't need to.

 

There are also many servers that do not allow it at all.

For instance, if using the gmail smtp server aspmx.l.google.com you will not be able to send outside of the Gmail, or google apps domains ever.

 

The relay depends on the server, usually you need to link the printer to an account and enable it to relay email outside the domain.

 

http://forums.iis.net/t/981737.aspx?smtp+cannot+realy+outbound+emails+to+external+domains

 

http://forums.asp.net/t/1901374.aspx?Cannot+send+mails+to+outside+email+addresses+

 

http://www.msexchange.org/articles-tutorials/exchange-server-2007/planning-architecture/Exchange-Ser...

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
Highlighted
New Member
New Member

Re: Xerox 7845 not sending scan to email

Jump to solution

So I need to setup the relay on the Xerox itself thru the web interface?  Or do I need to setup on each domain that we will be sending scan email too?  Trying to get a clear understanding, as I am learning as I go along.

 

 

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Xerox 7845 not sending scan to email

Jump to solution

All of it is done on the SMTP server itself.

 

Basically you created the from address for the device on a mail server somewhere.

That from address (lets call it Xerox@company.com) needs to be set to relay (Forward) emails to the outside world (Outside of company.com's domain)

 

For each type of server there are slight variences, but typically it is that you associate the from address to an IP address (Printers) and allow it to relay.

 

Typically this happens when the device is set to a server that does not support sending outside of the domain (one listed above for example with Gmail) or when there was an issue with authentication, so email was setup via port 25.

 

Here is an example of a setup server side

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos