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sunt1991
New Member
New Member

Xerox 7855 scaner problem,only adf side1

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Windows 10 x64

When I scan or copy using the 7855 feeder, blue stripes appear at the bottom of the front of the file, but the back of the file is normal.
Scanning or copying from a desk is normal. I have replaced small glass and cleaned it.

 

20220109191919000_00.jpg20220109191919000_01.jpg

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Xerox 7855 scaner problem,only adf side1

Hello sunt1991, 

There is also a sensor that you could try cleaning please click here for the solution. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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sunt1991
New Member
New Member

Re: Xerox 7855 scaner problem,only adf side1

Which sensor are you talking about?
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TammyL-Xerox
Community Manager
Community Manager

Re: Xerox 7855 scaner problem,only adf side1

Hello sunt1991, 

Once you open the article I added in my original post it will be the 5 solution listed. 

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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