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Xerox 8700 error message while scanning

I can't get my Xerox 8700 machine to scan any more.

 

After I try scanning the first page, I get a 'workflow scanning confirmation report' that says "job canceled due to lack of system resources.'

 

None of the manuals I've found for this machine mention this error message. Online I found a 10-year-old manual for another Xerox scanner that references this error message and gives this advice: “This may be caused by an error in the Xerox device hard drive or an out of memory network controller. Reset the Xerox device, and resend the scan.” 

 

I'm not sure what 'reset the Xerox device means,' but rebooting doesn't help. Not sure what 'resent the scan' means, but when I enter workflow scanning and try again, I get the same error message.

 

Does anyone have any ideas?

 

 

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Valued Advisor
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Re: Xerox 8700 error message while scanning

The resource can be the share, make sure the drive isn't full, or that it has 999 files in it.

The 999 file sthing happens to lots of devices due to naming. If the default filename is doc.pdf, the next scan will be doc001.pdf, when it gets to doc999.pdf it cannot go further. So empty the folder and try again, or rename the scan file and try again.

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Joe Arseneau
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Re: Xerox 8700 error message while scanning

I do generally scan to PDF. I regularly empty the scan folder on my computer; are you saying that there's a scan folder on the printer itself that has to be emptied separately? If so, how would I find it?
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Re: Xerox 8700 error message while scanning

There is not a printer folder. Not sure of your issue, assuming no OS upgrade on the PC, and no faults on the PC about low disk space the only thing left would be user rights if it is network scan. Have you rebooted the PC?

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Joe Arseneau
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Re: Xerox 8700 error message while scanning

This computer is still running Windows XP -- so no OS upgrades are available these days!

 

All hard drives have at least 50% free space.

 

I've rebooted the computer and the printer. All other functions on the computer and printer are working perfectly.

 

I've had the 8700 for maybe six or eight months. There's lots I still can't figure out about it, but the scanning function has been working smoothly (it works almost the same as the C2424 printer I had been using before it died).

 

I still don't know what 'workflow scanning' means, but from the manual it seems that any scanning on the 8700 is 'workflow scanning' so that's the function I'm using. All I want to do is scan occasional documents on the glass or ADF and have a PDF or JPG appear on my computer for manipulation there.

 

As to user rights on a network scan -- I'm not sure I understand what that means. This printer occasionally disappears from my network and I have to relocate it, so there could be some network-related problem -- though I have no idea what I might do about it, and in the absence of reason to think I actually have a network problem with the scan funtion, I'm hesitant to mess with stuff I hardly understand!

 

The only other thing that's happened recently is that the printer has been making a grinding sound when feeding paper. I printed a document last week using cardstock through the #1 tray and the grinding sound immediately disappeared. I don't see how that would affect anything to do with scanning, but that's the only recent change on the 8700, other than the occasional network hiccup. Any further advice or suggestions would be welcome!

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