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Re: Xerox 9201 Network Scan Not Completeing

Hi elcci,
Thank you for using the Xerox forum.

I would suggest that you review the following site for potential solutions.
ColorQube 9201/9202/9203 Support

In the search field I entered "scan to smb" and many solutions were displayed.

If that does not resolve your issue you may consider contacting our specific product support experts which you can find here:

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator

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Xerox 9201 Network Scan Not Completeing

Product Name: Other - specify product in post

We have a ColorQube 9201 - The Workflow scanning is no longer working for some reason.

It tries to move the scan to the server (as a .lck file is created)


Our main server has recently need upgraded to Windows Server 2012 and I believe a new firmware update may be needed to resolve this.  The System Software Version I have is: - I'm unsure if this is the latest version?


Can anyone help?



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