cancel
Showing results for 
Search instead for 
Did you mean: 
alan.frth Member
Member

Xerox® AltaLink® B8045 fax issue

We have a Xerox® AltaLink B8045 that is receiving faxes printed on both sides (all faxes being received). We've gone into the machine interface and it shows 1-sided. We've gone into the web interface and it too is 1sided. We recently a had a IC board replaced and that's when the problem started.

0 Kudos
2 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Xerox® AltaLink® B8045 fax issue

It can't show 1-sided in the Fax receive defaults, only the send, but if it shows 2-sided as being disabled, then have the tech who replaced the board come back out and altboot the device.

 

Device > Tools > App Settings > Fax App > Incoming Fax Defaults > Default Output Options

2-sided=disabled

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
0 Kudos
Highlighted
alan.frth Member
Member

Re: Xerox® AltaLink® B8045 fax issue

Thanks Joe. Our service guy came out and tried several techniques (not an altboot) without success. He then called his Xerox tech connection with no luck there. Will come back next week and do an altboot.

0 Kudos