Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
alan.frth
Contributor
Contributor
‎03-02-2018 01:37 PM

Xerox® AltaLink® B8045 fax issue

We have a Xerox® AltaLink B8045 that is receiving faxes printed on both sides (all faxes being received). We've gone into the machine interface and it shows 1-sided. We've gone into the web interface and it too is 1sided. We recently a had a IC board replaced and that's when the problem started.

0 Kudos
Reply
2 Replies
Joe Arseneau
Valued Advisor
Valued Advisor
‎03-02-2018 04:32 PM

Re: Xerox® AltaLink® B8045 fax issue

It can't show 1-sided in the Fax receive defaults, only the send, but if it shows 2-sided as being disabled, then have the tech who replaced the board come back out and altboot the device.

 

Device > Tools > App Settings > Fax App > Incoming Fax Defaults > Default Output Options

2-sided=disabled

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Reply
alan.frth
Contributor
Contributor
‎03-02-2018 06:54 PM

Re: Xerox® AltaLink® B8045 fax issue

Thanks Joe. Our service guy came out and tried several techniques (not an altboot) without success. He then called his Xerox tech connection with no luck there. Will come back next week and do an altboot.

0 Kudos
Reply