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Blade
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Xerox Altalink C8045 MFP freezes up when turned on

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10 x64

Hi, please help me figure out the problem. Xerox Altalink C8045 freezes when turned on. The LED is red 5. Is this a problem with the main control board?

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andymbody
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Re: Xerox Altalink C8045 MFP freezes up when turned on


This is known as Post5 error.

It usually always requires parts replacements (I've never seen a recovery without parts replacements). Then a reload of sw. It's a bit involved.

Andy
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Re: Xerox Altalink C8045 MFP freezes up when turned on

What is meant by reboot sw? More precisely what is SW? Where can you find a list of all post error?
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andymbody
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Re: Xerox Altalink C8045 MFP freezes up when turned on

 

Not reboot, RELOAD. SW= software (firmware). Post errors are available in the service documentation, which is not available here. So you will not find a list of post errors normally.

But the Post Code 5 normally indicates that the controller board is damaged and must be replaced (on this product). Sometimes the SD card must also be replaced as well. Then the machine software must be loaded via Altboot proceedure. The software must be mid-2018 (of newer) - otherwise, the Post code 5 error may occur again at some point in the future.

The specifics about all of these steps are not available here. These steps should be performed by Xerox service tech. 1-800-821-2797.

Andy