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Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Product Name: Xerox B215
Operating System: macOS 10.15 Catalina

I just bought a Xerox B215, and after a lot of trying I haven't been able to scan at 1200*1200 dpi from MacOS Sierra. The max resolution I get is 600*600, and even at this resolution the resulting image quality is less than average. I believe this might be a driver issue.

I contacted Xerox Portugal phone support but it was completely unsactisfactory and unable to help. I0m considering to return the printer if I can't fix this...

Has anyone having the same issue? How is it solved?

Thanks!

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Community Manager
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Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Hello Louis,

I searched the knowledgebase, and you can only get 1200 DPI when scanning from the Document Platen glass and not the ADF. Have you tried that?

Thanks,
CathyO-Xerox
Community Manager

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Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Thanks Cathy. I can't try that because I don't even have that option... Maximum I get is 600*600 dpi.
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