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luisNF
New Member
New Member

Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Product Name: Xerox B215 Multifunction Printer
Operating System: macOS 10.15 Catalina

I just bought a Xerox B215, and after a lot of trying I haven't been able to scan at 1200*1200 dpi from MacOS Sierra. The max resolution I get is 600*600, and even at this resolution the resulting image quality is less than average. I believe this might be a driver issue.

I contacted Xerox Portugal phone support but it was completely unsactisfactory and unable to help. I0m considering to return the printer if I can't fix this...

Has anyone having the same issue? How is it solved?

Thanks!

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9 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Hello Louis,

I searched the knowledgebase, and you can only get 1200 DPI when scanning from the Document Platen glass and not the ADF. Have you tried that?

Thanks,
CathyO-Xerox
Community Manager

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luisNF
New Member
New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Thanks Cathy. I can't try that because I don't even have that option... Maximum I get is 600*600 dpi.
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Pepelitsa
New Member
New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Has any solution been found for the 600dpi scanning restriction?

Scan from Doc glass > Wireless > Windows 10 > Easy Document Creator.

Same limitation...

edc.jpg

MSA
New Member
New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Same topic. Confused even old 2001 HP connected via LPT port :) had option 2400dpi!!!! 

I just got my order with Xerox B215 and see the only 600dpi, options however  

https://www.office.xerox.com/en-ht/multifunction-printers/xerox-b215-multifunction-printer/specifica...

says

Scan resolution (optical)

1200 x 1200 dpi

 

That is a deception of buyers

Disappointed!

Official support, please explain how to get declared 1200 dpi in spec

luisNF
New Member
New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

I don't think that works. I don't think anything wrkds really, and I'm greatly disappointed on how Xerox has been handling this situation. I have never seen such a bad consumer support!
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MSA
New Member
New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Looks more "interesting" Link: B215 User Guide

Feature Specifications

• Optical: Up to 600 x 600 dpi mono, up to

300 x 300 dpi color and grayscale.

• Enhanced: Up to 4800 x 4800 dpi mono, up to

2400 x 2400 dpi color and grayscale.

So it says that we can get 2400dpi interpolated in color... that we don't have, but optical is 300dpi in color!!!! 

And looks like my draft tests is valid in fact Xerox B215 has (let's call it effective) 300dpi that is interpolated to 600dpi in native scan tools :(

That is far below the advertised optical 1200dpi in sale pages :( Shocked

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Pepelitsa
New Member
New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

...in combination IrfanView and embedded Xerox twain driver we can select 1200 and 4200 fields

b215_1200.jpg

MSA
New Member
New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

What TWAIN driver you were using? I installed Xerox B215 Windows PrintDrivers Utilities v3.70.43.08

(it has TWAIN WIA) and tried it - it gives only 300dpi maximum option only

So what did you use as TWAIN and what connection it was?

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MSA
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New Member

Re: Xerox B215 - Can't scan at 1200*1200 dpi with Sierra OS

Answering myself: Need to select non-WIA Twain source... (without WIA) and only via USB

That gives upto 4800.. but just scanned few test images - it is just upscaled 300dpi.. No new details since 300dpi... just the same image resized.. so it is fake! no any 1200dpi optical - it is simple 300dpi with upscale..  like in the user guide

Even a cheap phone gives more resolution for documents 

I am going to give up and return the device it is not as specified in 

https://www.office.xerox.com/en-ht/multifunction-printers/xerox-b215-multifunction-printer/specifica...

Guess a claim to the supervisory authority is required... for fake advertisement

 

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