@chofab wrote:
I am trying to use the scanning function on the Xerox B235. One day it was fine, the next day it is giving me an error message about a paper jam in the scanner. "There was a paper jam. Clear the paper from the scanner and try again". I cannot clear the error message. There is no jam. I am copying on the flat bed and with the feeder and I am printing from my computer. If there were a jam, it doesn't seem like any of these features would work. Does anyone have any suggestions?? Thank you
I an not expert but I just want to say that If you're encountering an error message about a paper jam on your Xerox B235 scanner, even though there doesn't appear to be any paper jammed, you can try the following troubleshooting steps:
Power cycle the scanner: Turn off the scanner, unplug it from the power source, and wait for a couple of minutes. Then, plug it back in and power it on again. This simple reset can sometimes resolve temporary issues.
Check all access points: Open all doors, covers, and trays of the scanner, and visually inspect the entire paper path for any obstructions or torn pieces of paper. Pay close attention to areas where the paper might get stuck, such as the feeder mechanism and the output tray.
Clean the scanner: Use a lint-free cloth or compressed air to clean the scanner's feed rollers and any sensors you can access. Dust or debris on these components can cause false paper jam errors.
Update firmware and drivers: Visit Xerox's support website and check if there are any firmware or driver updates available for your scanner model. Download and install any updates following the provided instructions, as they may include bug fixes or improvements that could resolve the issue.
Verify the scanner settings: Ensure that the scanner settings are configured correctly both on the device and on your computer. Check the user manual or the Xerox support website for guidance on how to verify and adjust the settings.
Contact Xerox support: If the problem persists after attempting the above steps, it's advisable to reach out to Xerox's customer support. They will have access to specific troubleshooting procedures and can assist you in resolving the issue further.
