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TammyL-Xerox
Community Manager
Community Manager
‎05-15-2023 09:00 AM

Re: Xerox B235 scanner error - paper jam

Hello chofab, 

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797. 

Thanks,
TammyL-Xerox
Community Manager

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chofab
New Member
New Member
‎05-11-2023 12:50 PM

Xerox B235 scanner error - paper jam

Product Name: Xerox B235 Multifunction Printer
Operating System: Not Specified

I am trying to use the scanning function on the Xerox B235. One day it was fine, the next day it is giving me an error message about a paper jam in the scanner. "There was a paper jam. Clear the paper from the scanner and try again".  I cannot clear the error message. There is no jam.  I am copying on the flat bed and with the feeder and I am printing from my computer.  If there were a jam, it doesn't seem like any of these features would work.  Does anyone have any suggestions??  Thank you

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