Do we have a solution? I started a chat with Xerox and the operator dissapeared
No problem at all! It's been a frustrating 2 weeks and I hope this helps someone with this printer.
Yes, it is an Office 365 email address with a Business Premium Licence in the Device UserID and Device Password.
Thanks so much for your response and posting your settings!
Just to confirm, you're using an Office365 email address and password in the "device userid" and "device password" correct?
Been on the phone with Xerox over the last few days. Very painful.
The settings below seemed to have got it working. (Despite me trying this before and it not working).
Same issue here.
We're using a licensed account with MFA disabled, so we do have a password, but the scans still continue to fail. I thought disabling authentication for the account would repair the issue, but this also didn't work. All errors are authentication related.
Can someone help us out with the correct settings needed to use Office365 scan-to-email ?
Please help me. I am using a Office 365 and when trying to scan to email I get the scan log back saying it has failed with the Mail Server Response: 530 5.7.57 Client not Authenticated to send mail.
I have set up the SMTP settings with what the guide provided.
The email account used has MFA off so does not require an app password. Unless it does anyway?
The account is also used on other branded printers, and scan to email works on them.
I have signed into the account to make sure the password is correct and it is.
SMTP AUTH is enabled on Office 365 account.
I am currently testing it on an internal connection.
Solved! Go to Solution.