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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎03-07-2022 08:38 PM

Re: Xerox Color 560 does not send email

Hi DMeusy, 

Sounds like you have tried everything already, so it would be an escalation to support for assistance: 1-800-821-2797 or 1-800-835-6100 

Thanks,
CherylO-Xerox
Community Manager

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DMeusy
New Member
New Member
‎03-03-2022 07:54 PM

Xerox Color 560 does not send email

Product Name: Xerox Color 550/560/570 Printer
Operating System: Not Specified

Hello,

We have a Color 560 that does not send emails. I believe this used to work. I have been asked to set it up to scan to an email address. I have a Konica that does send emails. The settings are basically the same. I followed these directions except the SMTP port is 587. Configure SMTP (E-mail) Server Settings Using CentreWare Internet Services (CWIS) (xerox.com)

When I test I get an error of: "Completed with error (027-777) : Server un-supports SMTP-AUTH".

Does anyone have an idea of what I might be doing wrong? 

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