Hi mrboj,
Assuming that your scan to email settings are correct, I would follow the normal procedure to setup a scan to email foirst installation as on the M24 the scan to email button appears only if email settings are done correctly.
To enable the "Scan to Email" option on the M24 you must do the following:
1. Access the machine's web page via a web browser application, ex. Internet Explorer
2. Click the "Properties"button
3. Click the "Machine Details" button
4. In the "Machine Email Address" field enter an email address for the machine
5. In the "Administrator E-mail Address" field, enter an administrator email address
6. Scroll to the bottom of the page and click "Apply New Settings"
7. You may be asked for a user name and password. Note: User name is "admin", password is "admin"
8. Click the "Port Status" button
9. Enable both the "Send E-mail" port and the "Receive E-Mail" port, Apply New Settings
10. Reboot the M24 and then go back to the web page.
11. In the Properties Page expand the Plus sign next to "Protocol Settings"
12. Select the "Email" protocol
13. Enter a valid "SMTP server address" and any other "Email" settings provided by the customer
14. Select "Apply New settings
If this does not work, or as you described it the "Email" protocol is still not available in the "Protocol Settings", I would recommand a maintenance onsite. It could be a NVM corruption or a defective ESS hard drive.
best of luck
Remi
