I have a Server 2008 R2 (IP: 192.168.0.100) with Xerox Network Scan Software installed.
There is a Xerox 3210 attached to the network (IP: 192.168.0.20) that is used for printing, faxing and scanning to a shared folder on the server. Printing works fine, faxing is made manually and it works fine as well.
Every time someone needs to scan it gets an error "Not available". I have to log in the server and click REFRESH on the Xerox Network Scan Software (or manually restart it). The software may work for several minutes and then fails again.
I tried to uninstall and re-install but with no results.
Any idea how to fix this?
Thank you for using the Support Forum. Please make sure that you have followed the inforamtion in the solution for Configuring the Machine for Netwrok Scan. If you have done all those steps and it still continues to fail then please consider contacting your support centre for further assistance.