Xerox Phaser 3635MFP Scan to email problem with legal size paper with the ADF

[Kyukun]

Hi everyone,

Have anyone with the Xerox Phaser 3635MFP able to scan legal size document using the ADF for Scan to Email?

For me, it only scan letter size and with about 3 inches cut off at the bottom of the paper.

[Joe Arseneau]

Sounds like Letter was set to the default size instead of auto.

in CWIS go to the Scan tab and highlight the template at the left and select Edit in the File Destinations

For email go to Properties > Services > Email Settings > Defaults > Layout adjustment > Edit

[Kyukun]

Thanks Joe for the reply.

I browse to Properties > Services > Email Settings > Defaults > Layout adjustment and found the setting you mentioned but it's already set to auto.

At the MFP, while at the Layout adjustment screen, when I insert paper into the ADF, the original size option automatically change to "Auto Detect" too.

But when I scan and received the pdf in an email, the pages is in letter size and the bottom part was cut off at the 11 inches.

Btw, if this make any different, the MFP have system software 2.0.105.01.007.

Thanks

[Kyukun]

I have another Xerox Phaser 3635MFP, with system software 20.102.03.000, that have the same issue.

[Kyukun]

I upgrade the system software on one of the Xerox Phaser 3635MFP to 20.105.50.000 but the problem is still there.

Anyone have the Xerox Phaser 3635MFP can test and report back to confirm whether they can scan legal size document to email?

Thanks.