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cmcvey New Member
New Member

Xerox Phaser 6115 - Service Call 102H

Can someone tell me how to resolve this error?

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4 Replies
Xerox Employee TrishW-Xerox
Xerox Employee

Re: Xerox Phaser 6115 - Service Call 102H

Hi cmcvey, welcome and thank you for your post.

Have you tried searching the Phaser 6115 knowledge base? Click on the link below and enter "service call" in the search field. The second case returned sounds like the error you are getting and the only solution is to power off, wait 10 seconds, and then power on. If you have done that and the error still displays, you may have to place a service call.

Hope that helps. Post back and let us know.

http://www.support.xerox.com/support/phaser-6115mfp/support/enus.html

TrishW- Xerox
Forums Moderator

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cmcvey New Member
New Member

Re: Xerox Phaser 6115 - Service Call 102H

Powering off for 10 seconds and then powering back on does not resolve the issue. It would be nice to know what the error is referring to.

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Xerox Employee TrishW-Xerox
Xerox Employee

Re: Xerox Phaser 6115 - Service Call 102H

Thanks for letting us know. Let's hope we will hear from other members as to what this error might be.

TrishW-Xerox
Forums Moderator
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Community Manager CherylO-Xerox
Community Manager

Re: Xerox Phaser 6115 - Service Call 102H

Hi Cmcvey,

According to a copy of the service manual fault codes:

102H Faulty Scanner Exposure Lamp

Incorrect printer exposure.

Applicable Status Code

102H:

Faulty Scanner Exposure Lamp

Initial Actions

Remove power from the system and reboot.

Print a test page

If error does not clear service is required

That is all it says in the manual I was able to find.  I hope that helps answer your question and thanks for reading the Customer Forum

CherylO-Xerox

Forum Moderator

 

Thanks,
CherylO-Xerox
Community Manager

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