Xerox Print and Scan Experience cannot find printer

[George850650-XRXN]

Brian_Ho,

The  WorkCentre 3215 is no longer sold as a new product. Please review the following link to a compatibilty matrix of Xerox Products.     

https://download.support.xerox.com/pub/docs/GLOBALPRINTDRIVER/userdocs/any-os/ar/Supported_Products.... 

The list contains the Xerox® products supported by:
• Xerox® Smart Start (https://www.xerox.com/en-us/office/software-solutions/smart-start-printer-installer)
• Xerox® Global Print Driver (https://www.xerox.com/en-us/office/software-solutions/global-printer-driver)
• Xerox® Pull Print Driver (https://www.xerox.com/en-us/office/software-solutions/xerox-pull-print-driver)
• Windows Xerox® Print and Scan Experience (https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app).
• Mac Xerox® Print and Scan Experience

I hope this helps.

[Brian_Ho@msn.com]

Thanks for sharing the article to verify the settings. I confirm the settings are correct but when I launch the Xerox Print and Scan Experience program, it cannot find my printer.  Each time I click Add Printer button, it would take me to https://www.xerox.com/en-us/office/software-solutions/smart-start-printer-installer and ask me to download and install the XeroSmartStart_1.8.10.0.exe. It completed the installation but still can't find the printer.  It will ask me to perform the same installation steps again each time I launch the Xerox Print and Scan Experience Program. Does Xerox Print and Scan Experience work for WorkCentre 3215?

When I use the Easy Printer Manager program to scan and print documents, the only option is to save it to jpg not pdf.  I simply want to use WorkCentre 3215 to scan documents then save to PDF format not jpg format.  

Thanks,

Brian.

[CathyO-Xerox]

Hello Brian,

I found this article from the Support page that may help you enable the Scan settings so it can connect to your device. Give it a shot if you haven't already.

[Brian_Ho@msn.com]

Hi Xerox support team,

I have a Xerox WorkCentre 3215 printer and would like to use the Xerox Print and Scan Experience.  I installed the software and XeroxSmartStart_1.8.10.0.exe on my Windows Pro 10 64bit computer.  Installation was successful but Xerox Print and Scan Experience can't find my printer.  SNMP v1 and 2 is enable on the printer.  Does this software work on WorkCentre 3215?

Thanks,

Brian.