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CherylO-Xerox
Valued Advisor
Valued Advisor
‎08-29-2019 05:27 PM

Re: Xerox Scanner Management Utility won't see my scanner at the right IP address

Hi horseflesh,

Thank you for using the Support Forum. If the issue has returned make sure you have the latest version of the firmware on your printer and the latest Xerox Smart Start Driver Installer.  If you have all the updates and are still having the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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horseflesh
New Member
New Member
‎08-23-2019 12:14 AM

Xerox Scanner Management Utility won't see my scanner at the right IP address

Product Name: WorkCentre 6515
Operating System: Windows 10

My 6515 happily prints, but I am having trouble accessing the scanner from Windows 10. The printer is at 192.168.1.10 on my LAN. This address is assigned via DHCP, but is always assigned to the printer's MAC address, so it is consistent. 

My printer firmware is up to date, as is the Xerox Windows software. But when I try to use the Scanner Management Utility, it says there is no scanner at 192.168.1.10. 

OK, now it gets funny; I tried it again just now to get a screen shot of the failure message, and this time it worked. 

There was only one difference between this attempt and the other ten times I tried: I had just given up and scanned from a Mac laptop, which has never had a problem working with the Xerox scanner. Strange that the Windows setup software cooperated immediately after the scanner was used by another system. 

For future reference, does anyone have a suggestion for how to get over this hurdle next time? 

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