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gencinas New Member
New Member

Xerox WC 7830 smb problem

My machine not  scan via smb I've frimware 071.010.103.04401 the problem is only with win7.

Other computer with windows xp wiht the same configuration works fine.

 

I've a firmware problem ??

 

The machine give this error "UNKOWN ERROR" in the workflow scan option. Only with win7.

 

Thks for all.

 

 

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8 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Xerox WC 7830 smb problem

Hi gencinas,

Thank you for using the Support Forum. Please make sure that the computer using Win 7 is set up properly for scanning using SMB by reviewing the solution for setting up SMB scanning.  If this does not help with the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

gencinas New Member
New Member

Re: Xerox WC 7830 smb problem

Hi, the solution is well,

but after firmware upgrade (support centre) ... win7 smb scanning works

but in win xp not works ??

It could be due to a compatibility issue or not support this operating system?

If I downgrade the firmware... Xp works, and Win 7 not.

 

Its very strange.

 

The new firmware is 071.010.130.06401.. the old 071.010.130.04401

there's another more new ?¿

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mohammed_k Occasional Contributor
Occasional Contributor

Re: Xerox WC 7830 smb problem

Dear

 

Please Make sure the time of the machine is same time of your Computer.

 

Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.
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gencinas New Member
New Member

Re: Xerox WC 7830 smb problem

The time ?? 

 

I've the same problem with other model... WC-7845 smb with winxp not works.

 

The machine have the correct configuration and time...

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lordfarqad New Member
New Member

Re: Xerox WC 7830 smb problem

I upgraded to Spar release “071.010.103.23400” to solve the SMB problem with scanning. that worked, however now I don't have a compatible AirPrint dlm to install. is there any way to find an airprint patch that works with 071.010.103.23400 so I don't have to re-install the entire machine back to a 044xx verion of the firmware?

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AlphaCenter Frequent Member
Frequent Member

Re: Xerox WC 7830 smb problem

WC78xx scans to smb by default to port 445. This is the port SMB v2 uses on most modern W$ operating systems (W7, W2K8R2, W2K12).

Win XP uses port 139, change that in the scan locations repository.

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Highlighted
MarkB2 New Member
New Member

Re: Xerox WC 7830 smb problem

Hi,

 

Lordfarquad i think has the correct answer! I had a similar issue with a 7530/7545 running 103.04401 firmware and upgraded to the .23400 spar firmware, you can find a link here.

 

I have found that this solves some issues not fixed by the connectkey scan patch, it also addresses the 'scan destination locked' issue that's banging around!

 

Thanks

---------------------------------------------------

I've turned it off and on again - I'm not a muggle
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Fabio Valued Advisor
Valued Advisor

Re: Xerox WC 7830 smb problem

23400 already includes airprtint, you dont need to install is seperately

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