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New Member
New Member

Xerox WC7535 workflow scanning issues

I'm having problems with the workflow scanning - scan a document then it processes, completes but then deletes.  

waiting for a return call from tech support on 2nd ticket. any fixes on this?? thanks Teri

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Agency Analyst
Agency Analyst

Re: Xerox WC7535 workflow scanning issues

 
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New Member
New Member

Re: Xerox WC7535 workflow scanning issues

I have same issue too for WC 5735. the scan document delete previous one. Scan folder only retains 1 document at a time.
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Valued Advisor
Valued Advisor

Re: Xerox WC7535 workflow scanning issues

The setting you have in the template looks like the following:

Untitled.jpg

 

If you highlight the template on the left tree menu (Or Mailbox) this screen will be after selecting "Edit" next to the "File Destinations" field. I am fairly sure yours will be set to "Overwrite existing file", just change it to "Rename New File".

 

Now if that is right you will need to do so for each mailbox and or template.

 

But then you will want to stop it from happening again, so go to the "Properties" tab

Then on the left I believe it would be Services/Network Scanning/ Default template and do the same thing here, which will make the new setting the default for everything created at this point forward.

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Joe Arseneau
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