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Xerox WorkCenter 7435 can't connect to IP phone system

I have a Xerox WorkCenter 7435.  We recently got an IP phone system.  We received an adapter for the faxes, however the 7435 will not work.  The IP phone tech support is telling me to make sure the following items are set.

 

Recommended fax machine settings:
 
Error Correction Mode - Disabled (ECM)
9600 / VoiP/ Slow / Basic baud rate 
Overseas Mode = Enabled
 
Auto Answer enabled
0 -1 rings to answer
Standard resolution 
 
However, I cannot find these settings anywhere on the 7435.  Can someone tell me how to change/check these settings?
 
Thanks.
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Xerox Analyst
Xerox Analyst

Re: Xerox WorkCenter 7435 can't connect to IP phone system

Hi,

These settings can only be done by a field engineer. All devices have a technician mode. It is in this mode that this kind of changes can be done. Please consider to call your local support center.

About the settings, the fax from this devices don't support VoIP and even with an adapter you may experience problems. The settings recommended by IP phone seams to be OK, but some doens't exist. The most important is baud rate of 9600. In same cases you need to decreases even more. You may experience increase of time to send a fax, but it is because of this rate.

Any way, Xerox has an adapter to these situations. If the one provided by IP phone doesn't work you my want to try the Xerox one.

Regards

Rui

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