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robking New Member
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Xerox WorkCentre 3335 - Scan to Email

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I am having problems with the scan to email feature. 

 

This has been working for over a year with no issues and suddenly a couple of weeks ago we got a message "The job could not be sent, a connection to the server could not be established."

 

This is an office365 account. 

 

I am also seeing this error in the alerts section. 

 

15-320 A connection problem was detected with the SMTP server during a scan-to-Email operation. Contact the System Administrator to check the SMTP server. Scan-to-Email is disabled, printing and all other machine services(if installed) are unaffected

 

I am able to browse to the maching browser, so i know it is on the network. I have tried a different email account which still did not fix the issue. 

 

It does say that something is required but i am unsure what?

 

Can someone please help. 

 

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox WorkCentre 3335 - Scan to Email

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My guess is that the firmware/device does not support SHA-2, which Office365 requires.

But as you are using a relay I can't speak with certainty.

 

I know to use SMTP.office365.com on port 587 with STARTTLS, there are hardly any Xerox devices that can scan with a firmware released pre 2017.

 

The latest version available for the WC3335 is newer than that and is located here so I would go ahead and install that first off, then start troubleshooting if still needed from there.

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Joe
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