I am having problems with the scan to email feature.
This has been working for over a year with no issues and suddenly a couple of weeks ago we got a message "The job could not be sent, a connection to the server could not be established."
This is an office365 account.
I am also seeing this error in the alerts section.
15-320 A connection problem was detected with the SMTP server during a scan-to-Email operation. Contact the System Administrator to check the SMTP server. Scan-to-Email is disabled, printing and all other machine services(if installed) are unaffected
I am able to browse to the maching browser, so i know it is on the network. I have tried a different email account which still did not fix the issue.
It does say that something is required but i am unsure what?
Can someone please help.
Solved! Go to Solution.
My guess is that the firmware/device does not support SHA-2, which Office365 requires.
But as you are using a relay I can't speak with certainty.
I know to use SMTP.office365.com on port 587 with STARTTLS, there are hardly any Xerox devices that can scan with a firmware released pre 2017.
The latest version available for the WC3335 is newer than that and is located here so I would go ahead and install that first off, then start troubleshooting if still needed from there.
We are having the same issuee with scan to email on Xerox 3335.
Was working fine and all of the sudden we get the message sent with errors and does not go through.
We were using a gmail account. It works with another gmail that we currently have in the store but replys go back to that email, which is the wrong person.
We have created another gmail account and it still doesn't work.
Do you have a solution? Please advise. Thanks!