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Xerox WorkCentre 3335 - Scan to Email

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I am having problems with the scan to email feature. 

 

This has been working for over a year with no issues and suddenly a couple of weeks ago we got a message "The job could not be sent, a connection to the server could not be established."

 

This is an office365 account. 

 

I am also seeing this error in the alerts section. 

 

15-320 A connection problem was detected with the SMTP server during a scan-to-Email operation. Contact the System Administrator to check the SMTP server. Scan-to-Email is disabled, printing and all other machine services(if installed) are unaffected

 

I am able to browse to the maching browser, so i know it is on the network. I have tried a different email account which still did not fix the issue. 

 

It does say that something is required but i am unsure what?

 

Can someone please help. 

 

 

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Valued Advisor
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Re: Xerox WorkCentre 3335 - Scan to Email

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My guess is that the firmware/device does not support SHA-2, which Office365 requires.

But as you are using a relay I can't speak with certainty.

 

I know to use SMTP.office365.com on port 587 with STARTTLS, there are hardly any Xerox devices that can scan with a firmware released pre 2017.

 

The latest version available for the WC3335 is newer than that and is located here so I would go ahead and install that first off, then start troubleshooting if still needed from there.

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Joe Arseneau
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Re: Xerox WorkCentre 3335 - Scan to Email

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We are having the same issuee with scan to email on Xerox 3335.

Was working fine and all of the sudden we get the message sent with errors and does not go through.

We were using a gmail account.  It works with another gmail that we currently have in the store but replys go back to that email, which is the wrong person.

We have created another gmail account and it still doesn't work.

Do you have a solution?  Please advise.  Thanks!

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Re: Xerox WorkCentre 3335 - Scan to Email

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You need to enable Less Secure Apps

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Joe Arseneau
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Re: Xerox WorkCentre 3335 - Scan to Email

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In my case it was the 2-factor-authentication that caused the issue.

The solution is described here
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Re: Xerox WorkCentre 3335 - Scan to Email

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Hi, 

I am having troubles configuring Scan to email. 

When I want scan a doc, I choose the contact from address book, it scans and afterwards it shows a tick as complete in the printer screentouch, but no email gets received.

I have in my gmail account Allow less secure apps: ON.

Also, which port shall I use instead of port 25, for a more secure connection? I have tried Port: 993, 465 and 587. But in all of them I get the error message: 

15-320 A connection problem was detected with the SMTP server during a scan-to-Email operation. Contact the System Administrator to check the SMTP server. Scan-to-Email is disabled, printing and all other machine services(if installed) are unaffected

Can you please advise what can be the issue? My machine is Xerox WorkCentre 3335.


Thanks

Configuration: 

SMTP Server Information

Auto Discover SMTP Server  Enable
Server Domain:
Name or IP Address: IPv4 Address
  Host Name
  IPv6 Address
SMTP Host Name and Port: : 
Device Email Address (From):
From Name (Optional):

SMTP Authentication

Server Requires SMTP Authentication By enabling this feature the device will attempt to
login to the SMTP server with the highest level of
authentication that the SMTP server and the device can support.
Login Credentials : System
  Authenticated User
 Login Name:
 
 Password:
 
 Retype Password:
 
  Select to save new password.

Connection Encryption

Secure Email Connection with SSL/TLS None SSL TLS 
Validate server certificate Enable

File Size Management

Maximum Email Size(Message and Attachment):1 MB2 MB3 MB4 MB5 MB10 MB25 MB40 MB
Actual Email Size Summary:
Maximum attachment Size:
27306 KB

Larger scans will be sent as multiple email messages, divided at page breaks

Screenshot-2020-06-29-at-18.50.32.jpg

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