I am having problems with the scan to email feature.
This has been working for over a year with no issues and suddenly a couple of weeks ago we got a message "The job could not be sent, a connection to the server could not be established."
This is an office365 account.
I am also seeing this error in the alerts section.
15-320 A connection problem was detected with the SMTP server during a scan-to-Email operation. Contact the System Administrator to check the SMTP server. Scan-to-Email is disabled, printing and all other machine services(if installed) are unaffected
I am able to browse to the maching browser, so i know it is on the network. I have tried a different email account which still did not fix the issue.
It does say that something is required but i am unsure what?
Can someone please help.
Solved! Go to Solution.
My guess is that the firmware/device does not support SHA-2, which Office365 requires.
But as you are using a relay I can't speak with certainty.
I know to use SMTP.office365.com on port 587 with STARTTLS, there are hardly any Xerox devices that can scan with a firmware released pre 2017.
The latest version available for the WC3335 is newer than that and is located here so I would go ahead and install that first off, then start troubleshooting if still needed from there.