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Xerox WorkCentre 5632 Network Scanning Issue

We scan to a network location and it has worked fine for at least a year now.  Just this week when a user scans the files are called Doc.pdf.err  If I rename the file and remove the .err extension the pdf is readable, but for some reason the scanner isn't doing this anymore.  Can someone explain what's happened and how I can fix it?

 

Thanks!

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Agency Analyst
Agency Analyst

Re: Xerox WorkCentre 5632 Network Scanning Issue

shieldsit,

 

It sounds like your default file name has .err attached to it. I would double check your scan settings to make sure that it is not attaching .err to the file.

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
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Re: Xerox WorkCentre 5632 Network Scanning Issue

Do you know where I would check that?  The only thing I can see is where the default name is DOC.

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Agency Analyst
Agency Analyst

Re: Xerox WorkCentre 5632 Network Scanning Issue

shieldsit,

 

It does should like you are checking in the correct area. I would have a tech come out and take a look at the machine. They may set it up to scan to their laptop to make sur eits functioning correctly. If you know how to - create a new Repository and Scan Template to see if you get the same results.

 

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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Re: Xerox WorkCentre 5632 Network Scanning Issue

Thanks for the help!  I was about to do just that.  See if the template somehow corrupted or something!  If not I will call the tech.

 

Thanks again!

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Agency Analyst
Agency Analyst

Re: Xerox WorkCentre 5632 Network Scanning Issue

Keep us posted - I always like to know what resovled the issue!

 

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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New Member
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Re: Xerox WorkCentre 5632 Network Scanning Issue

Sure will, I plan to spend the day working on this. I will either figure it out or need a new copier because of rage induced destruction!

 

I appreciate the help!

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