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Xerox WorkCentre 5735 - Scan To Home option not available

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I am trying to setup the Scan To Home option on our WC 5735.  The manual says to look in the services link under the properties tab, but the Scan To Home option is not there.  I am logged in as admin.

 

When I look at the installed options, the WC 5735 says Scan To Email (S/W) and Scan to File (S/W) are both installed.

 

The Scan to Email option works just fine for us.

 

The latest firmware version is installed.  061.132.221.21403

 

What am I missing?

 

Thank you in advance for any assistance.

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Re: Xerox WorkCentre 5735 - Scan To Home option not available

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Hi Eric F.

Thank you for using the forum.

I would suggest checking the support information that we have online.  It may shed some light.

 

http://www.support.xerox.com/support/workcentre-5735-5740-5745-5755/support/enus.html

 

In the Search field type in "Scan to Home".  There are several cases that reference Scan to Home Configuring, Feature, Failure and Workflow messages.  There may be a solution among them.

 

If you still need assistance please contact US support at 1-800-821-2797 and Canadian Sjupport at 1-800-939-3769.

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Thanks,
SandyP-Xerox
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Re: Xerox WorkCentre 5735 - Scan To Home option not available

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Hi,

 

Go to the web page and select the Proprties. Click on "Services" to expand the options list. Here you should find the Scan to home option.

You can check this for more info :)

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Re: Xerox WorkCentre 5735 - Scan To Home option not available

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Thank you for the suggestions, unfortunately I have not been able to find the solution.  The Scan-To-Home feature just does not show up in the web interface.  After I click on Properties and Services, I get the following list:

 

Printing

Email

Reprint Saved Jobs

Custom Services

 

I am logged in as the admin.  Is there anyway a network administrator could have completely disabled the Scan-To-Home option?

 

Thanks again.

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Re: Xerox WorkCentre 5735 - Scan To Home option not available

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I have found the solution (with a little help from tech support).  This option was disabled in the main MFD console.  Once that was enabled, the option populated on the web interface.

 

Thanks again for the help.