I did have this problem awhile ago and this was fixed with a firmware update. Try updating to the latest firmware available for your machine and check again. If no success, then a Technical Service Representative will need to go on site to do a clear NVM and/or do a complete reload of the firmware (altboot).
Hope it help.
Hey Everyone. I really hope someone here will be able to help me with this. My office uses a WorkCentre 5755 as I stated in the subject. This copier doubles as our fax machine, which we have set up with Embedded Fax. So my annoying issue is one of the default settings is to scan two sided, which when you're faxing 5+ pages becomes quite a nusense because it doubles your pages. I have no problem remembering to change the setting to one-sided, it's other people in the office (my boss included) who never pay attention to that. I have gone through the manual over and over, tried doing the set defaults thing when you log in as admin, and nothing sticks. It never saves the changes before logging off admin. I've also looked through settings using the ip address on my computer (which techie that I am think is really neat) but no luck there either. And yet for normal scanning the default there IS one sided which baffles me even more I don't know if it has to do with how the embedded fax function was originally set up, but if anyone can help me figure out how to make the embeded fax default stick permantly I would be extremely grateful.
Please let me know if more information is needed.