Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

[Ma_nu]

Hi

The MFP is connected to Ethernet. And i try with Wifi same issue.... 

Again, is a issue with firmware 

[CathyO-Xerox]

Hi there,

This user has had success changing the frequency to 2.4GHz for scanning to the 6515, so it would be worth a shot.

[Evenmoredave]

Yeah, I also am trying to scan to my NAS.

But I can't even find a network. I can't type in any path. Thats the problem.

[Ma_nu]

No it’s not a problem/issue with windows 10
Because for example, for me the folder scan is pointed to a NAS Synology…
No Windows 10. It s a issue with the 2 last firmware i think

It’s a issue with the firmware of workcenter 6515 (others mfp with same issue??)
Maybe..

[CathyO-Xerox]

Hi there,

I have asked some colleagues, and most of the issues they have seen after the Windows 10 upgrade were the user account password has changed or the device was set to DHCP and the device IP address changed causing issues or the scan path was incorrect.

So my recommendation is ensure that the device path and password is correct and then I’d look at the OS:

https://www.easeus.com/computer-instruction/fix-windows-10-file-sharing-not-working.html

[Ma_nu]

Same issues here !!!  wokcentre 6515 the scan smb option disapeear et not working. 

Also could not assign on the device that we have the error. On the web page, it adds well but does not appear in the address book or favorites.

This is a issue with the 2 last firmware !! 

Please fix this ! 

Thanks

[CathyO-Xerox]

Hello Evenmoredave,

I see no one has answered. At this point I recommend contacting the Support Department for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

[Evenmoredave]

Hello,

is there anyone willing to help?

[Evenmoredave]

Hi CathyO-Xerox,

still having the problem. Any help here?

[Evenmoredave]

Hi CathyO-Xerox,

the problem sitll occurs and hasn't solved itself.

The papers waiting to be scanned are increasing.

Any new insights?

Kind regards

David