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CathyO-Xerox
Community Manager
Community Manager

Re: Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

Hi there,

I have asked some colleagues, and most of the issues they have seen after the Windows 10 upgrade were the user account password has changed or the device was set to DHCP and the device IP address changed causing issues or the scan path was incorrect.

So my recommendation is ensure that the device path and password is correct and then I’d look at the OS:

https://www.easeus.com/computer-instruction/fix-windows-10-file-sharing-not-working.html

Thanks,
CathyO-Xerox
Community Manager

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Ma_nu
New Member
New Member

Re: Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

No it’s not a problem/issue with windows 10
Because for example, for me the folder scan is pointed to a NAS Synology…
No Windows 10. It s a issue with the 2 last firmware i think

It’s a issue with the firmware of workcenter 6515 (others mfp with same issue??)
Maybe..
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Evenmoredave
New Member
New Member

Re: Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

Yeah, I also am trying to scan to my NAS.

 

But I can't even find a network. I can't type in any path. Thats the problem.

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CathyO-Xerox
Community Manager
Community Manager

Re: Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

Hi there,

This user has had success changing the frequency to 2.4GHz for scanning to the 6515, so it would be worth a shot.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
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Ma_nu
New Member
New Member

Re: Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

Hi

The MFP is connected to Ethernet. And i try with Wifi same issue.... 

Again, is a issue with firmware 

Evenmoredave
New Member
New Member

Re: Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

Hi,

my Xerox-Device is connected via Ethernet, not WiFi. 

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Ma_nu
New Member
New Member

Re: Xerox® WorkCentre® 6515DN Scan to SMB suddenly not working. Unexpected communications error.

 

 

Hi

 

Any Update ? Please contact developper for this issue