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1 Reply
TammyL-Xerox
Community Manager
Community Manager
‎11-21-2022 09:08 AM

Re: Xerox WorkCentre 7835 & 7855 no longer sending scans to email

Hello CDUNN, 

I found a couple of article below for you to take a look at.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797

Unable to Scan to Email Using a Gmail SMTP Mail Server

Unable To Scan To Email Across Multiple Domains

 

Thanks,
TammyL-Xerox
Community Manager

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CDUNN
New Member
New Member
‎11-17-2022 03:27 PM

Xerox WorkCentre 7835 & 7855 no longer sending scans to email

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Specified

Both our Xeroxk WorkCentre 7835 and our Xerox WorkCentre 7855 have stopped sending scans to email. They both have the latest software that enables TLS1.2 encryption. They are using software versions 075.010.020.20500 and 073.040.069.32410, respectively. Not sure if this is a Mcrosoft issue or not, but I was wondering if anyone else was having the same issue.

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