cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Xerox WorkCentre 7855 - Hide Default template in the template list not functioning.

Firmware : System Software WC7855 - 072.040.145.05000

Model :


Hi team,

I am having some issues for Workflow Scanning. After selecting the template "Scan2Home" and after selecting the option checkbox as "Hide Default Template in the Templates list" and by selecting the Template Selection as "Automatically select the top position template" and by clicking the "Apply", still the default template is not hidden.

1) After Update the Template "Scan2Home"
Screenshots

2) After click on Apply.

Screenshot2

 

WC7855 does not automatically select the top position template.
Users need to select the template themselves and, as they are not instructed on this, this regularly fails and user receives error.

 

Have anyone encountered this or know if there are any solutions ?

Thanks.

 

0 Kudos
2 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Xerox WorkCentre 7855 - Hide Default template in the template list not functioning.

update to latest firmsware, and your issues are gone

 

i am also using scantohome, and hiding default template, works perfect

 

7830/7835: http://download.support.xerox.com/pub/docs/WC780X/userdocs/any-os/ar/WC7830-35_LandingPage.pdf
7845/7855: http://download.support.xerox.com/pub/docs/WC780X/userdocs/any-os/en/WC7845-55_LandingPage.pdf

Tags (1)
0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Xerox WorkCentre 7855 - Hide Default template in the template list not functioning.

As Fabio said, you probably need to update firmware, but if you are trying to setup a Xerox printer and using Chrome, many issues happen, including this, password fields don't work and some dropdowns fail to apply.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos