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CHEKANDINO New Member
New Member

Xerox WorkCentre M20i won't send scans to email - says "authentication error"

Product Name: Xerox WorkCentre M20i
Operating System: Apple iOS

Hi,

Our old xerox machine Xerox WorkCentre M20i has been giving us a lot of headache lately.

It won't send any scans via email. It worked fine on July 5th, then we didn't use it for a few days (that's nothing unusual, we never used it every day) and then it suddenly says "authentification error" every time we try to scan something and send it via email. This is the only way we know to get scans from that machine to our office computers (we basically send it from one of our email addresses to another), scanning never worked in any other way since the initial setup many years ago, so the scanning function is unavailable to us since this error occured. I wasn't working for the firm at the time of the initial setup of this machine, so I don't know the details why it only worked like that. The machine prints and copies just fine, scanning is the only issue.

What we tried so far: PO/PO, pullinng out the network cable and then putting it back in, changing the sender email address and the corresponding smtp server - we tried 5 different email adresses from different providers, installing the driver on our office computer again (the latest version from 2009). None of these measures solved the problem.

While going through the device settings in search of a solution I noticed that there are options missing unter email setup: Auth User Setup and Guest User Access. They must have been there at the beginning because we use a password to send emails from the device, and it could only have been setup using these options (according to the user manual). These options are also listed in the help sheet the machine printed out by itself.

We love our grandpa machine and would like to give it another chance before throwing it out. It can scan double-sided documents in one go and produces uniquely small files while scanning - we cherish that very much and would like to keep it running as long as possible. 

Any ideas, guys?

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox WorkCentre M20i won't send scans to email - says "authentication error"

The M20i is a legacy device, it must be set to use a relay. What mail/SMTP server is it set to use specifically?

It can't be using Office365/GMAIL/Yahoo or any such service directly. It doesn't meet the requirements of those services

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Joe
CHEKANDINO New Member
New Member

Re: Xerox WorkCentre M20i won't send scans to email - says "authentication error"

Hi,

Thank you so much for taking time to solve our problem. The incompatibility of the machine with online services is probably the reason for our troubles.

The email address that was set and worked until recently was kettnercom@1und1.de, the server was smtp.1&1.de (we are located in Germany, 1&1 is one of the leading providers of mobile and internet services). It may well be that the servers of this company got an update and our machine no longer meets their requirements. 

The other email addresses we tried to set were from mail.com, gmx.com and strato.de (another major provider of mobile and internet services in Germany), all of them showed the same problem - most likely because of what you said.

So how can we set a relay on our machine? Which email addresses could be suitable? We are happy to get a paid email address if we have to.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Xerox WorkCentre M20i won't send scans to email - says "authentication error"

It isn't set on the machine. SMTP2Go is the method of choice it seems for the last few years.

I don't work for them, use them, or have any ties to them at all. But this forum mentions them a lot, so I refer them a lot.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
CHEKANDINO New Member
New Member

Re: Xerox WorkCentre M20i won't send scans to email - says "authentication error"

Hi!

I signed up for SMTP2Go, confirmed our email address, got a user name and the smtp server information. I put the chosen email address as the sender and the server mail.smtp2go.com as SMPT server in the setting of our xerox machine, I only didn't find any slot for SMTP Port value that SMTP2Go displayed after registration. Then I tried scanning and emailing the scan, but unfortunately I still got the same error message - "authentification error".

What did I do wrong?

Should I also have changed the smtp server settings in my email program on our office computers or it isn't necessary?

Or does this failure mean that there is an internal problem in the machine that can not be repaired, so it's not a server problem as we thought?

 

Best regards,

Olga

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