Xerox Workcenter 5855 scanner issue

[GabiE-Xerox]

Hi,

Update the machine software.

Gabi

[Shahid786]

Hi,

I'm having an exact issue with my Xerox WC 5855. Did you find the solution of your problem? If so please share.

Thanks

[Joe Arseneau]

Unless a fault code is generated, or you see a message at the upper left of the screen that we can go from there is not enough to go on.

With that in mind, run a Software / Network Reset and try again.

This is done at the copier by logging on as the admin, select Machine Status > Tools > Troubleshooting > Resets and choose the option that resets both (No settings will be lost) then try a scan.

If that fails, update the firmware to the latest, see if that fixes it.

If all fails, you likely need somebody onsite to troubleshoot.

[A Samuel]

This network printer pulls paper just fine while photocopying, but when I try to scan, the scanner light does not come on and the paper never gets pulled. Same thing from the glass. The only thing I see is the envelope icon and the status bar to the right of it which keeps going. Nothing else happens.