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Xerox Workcentre 3655x doesnt scan to USB Pendrive

Good morning!

 

I have a 3655x workcentre and I tried several times to scan to a pendrive but no success.The printer recognizes the pen drive, and it says that the scan process was concluded with success, but there's no file in the pen drive.I already changed the pen drive, checked the security port settings and they are both: usb activated.

 

Thanks in advance!

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Valued Advisor
Valued Advisor

Re: Xerox Workcentre 3655x doesnt scan to USB Pendrive

It is formatted for FAT32 and not NTFS?

It may acknowledge a USB drive with NTFS but it cannot scan to one(write permissions). Printing can be done in some cases (read permissions)

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Joe Arseneau
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Re: Xerox Workcentre 3655x doesnt scan to USB Pendrive

Yes, I tried both fat32 and ntfs. They didn't work.

 

Any more ideas?

 

Thank you!

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Valued Advisor
Valued Advisor

Re: Xerox Workcentre 3655x doesnt scan to USB Pendrive

Not really.

 

In my case, every FAT32 drive 8GB or less works.

16GB FAT32 is iffy at best. Kingston never works, SANDISK, IMpact and Memorex usually do.

I have had exactly 1 32GB work and haven't had a 64GB work yet.

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Joe Arseneau
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Re: Xerox Workcentre 3655x doesnt scan to USB Pendrive

Hi! yes I've tried using a sandisk pendrive too but no success.Would it be a firmware update problem?

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Valued Advisor
Valued Advisor

Re: Xerox Workcentre 3655x doesnt scan to USB Pendrive

Could be, grab the absolute latest as of today from this link.

It is a tool installer so just run it from your desktop PC (No reason to go to CWIS at all)

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Joe Arseneau
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