Xerox Workcentre 6505 DN doesn't scan from PC - it used to work fine

[BartDG]

Hi Joe,

Thanks for your response!
My motherboard indeed uses an EFI bios. Could this be the culprit? I'll make sure to read up about it. To be honest, I don't think this is the issue though, because I never received an error about the drivers not being signed and the drivers on the Xerox page are specific for Windows 8.x, so I'm guessing they are signed then?

As said in my initial post, it happens in ALL applications trying to use the scanner, even MS Paint eg. It's not reserved for Paperport, so we can rule that one out already.

I'll have a look at that unsigned driver's issue. If this resolves my issue, I'll make sure to return and enter Kudos to you!

Cheers!

[Joe Arseneau]

I don't have one to test, but from the sounds of the issue it is an issue with Win 8 not allowing the driver to initiate.

Which would make sense in the clean install assuming the driver was installed on Win7, and then updated to Win 8 you would not have the EFI boot to stop unsigned drivers initiating.

If this is correct, the methods here may help you

And the driver is from February 2013 on Xerox.com.

Does it currently work in other applications like Windows Fax and Scan ? If it is just in Paperport we could be troubleshooting the wrong thing entirely

[BartDG]

I've been having this issue with my Xerox 6505 DN all-in-one, where it doesn't scan when commanded from PC. When I want to scan from the PC, using Scansoft Paperport 11, (or any other program for that matter, even MS Paint!) the program complains that it cannot make a connection with the scanner. Doesn't matter if I connect through USB or via LAN, using a TWAIN or WIA driver (I can see the drivers and select them - but the "scan" button in Paperport remains greyed out)...

I normally connect to this device via LAN (tried USB only this afternoon for the first time just to be sure - didn't work also, same error message). The stupid part is: printing works without a problem. (also via LAN).

I'm using Windows 8.1 Pro (64 bit). Another silly thing: when I first bought this device, I was still using Windows 7. With Win7, it worked without a problem. I then upgraded to 8 and later 8.1, and still it worked without a problem. Then, for different reasons, I decided to do a clean OS install, formatted my harddrive and re-installed 8.1 from scratch. It's since then that the scanner doesn't work any more. Keep in mind: this is the same pc and same OS it used to work on!

I've tried many times to re-install the driver.  This makes no difference. The driver is rather old also (May 2013). There used to not even be a driver for Windows 8...

Currently, if I really need to scan, I scan straight from the Xerox device to a shared network folder. This is an intermediate solution, which has its downsides. For one, it only scans to PDF and it's also not handy if I want to add multiple scans into one document.

I've been working like this for over a year now, but it's been getting on my nerves lately and I would like to see this resolved.

Anybody got any idea?