Check Network Connection:
Ensure that the Xerox WorkCentre 7845 is properly connected to the network. A stable network connection is crucial for scanning to email.
Verify that the printer has an active and stable internet connection.
Restart the Printer:
As you mentioned, restarting the printer temporarily resolves the issue. Continue to do this when the problem occurs.
Firmware Update:
Check if there are any firmware updates available for your Xerox WorkCentre 7845. Updating the firmware can sometimes fix software-related issues.
Scan Settings:
Review the scan settings on the printer. Ensure that the email settings, such as the SMTP server and email address, are correctly configured.
Check if there are any restrictions or settings on your email server that might be affecting the scanning process.
Scan Resolution:
Lower the scan resolution settings on the printer. High-resolution scans can sometimes cause issues, especially if the network or email server has limitations.
Scan to Alternate Destinations:
If available, try scanning to a different destination, such as a USB drive or network folder, to see if the issue is specific to email scanning.
Clear Queue:
If there is a queue of pending scan jobs, try clearing it and restarting the scanning process.
Scan Driver:
Ensure that you have the correct and up-to-date scan driver installed on your computer or the device initiating the scan.
Contact Support:
If the issue persists despite trying the above steps, it's advisable to contact Xerox customer support or your organization's IT department. They can provide specific guidance for your printer model and may need to diagnose and resolve the issue remotely or through on-site support.
Service and Maintenance:
Consider scheduling regular maintenance for the printer to ensure it operates optimally. This can help prevent recurring issues.
