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scellsworth New Member
New Member

Xerox m20i smtp send error

My Xerox m20i which has scanned flawlessly over our network through our exchange server now does not. We just installed an SSL certificate to our server with exchange. I do nto know if that is the problem. However, now when we try to scan it just hangs at "connecting..." and then finally seems to time out with "send Error (SMTP)". Any ideas? Thanks for any help.

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8 Replies
Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: Xerox m20i smtp send error

Hi,

I'm really sorry but the M20 does not support SSL. Please read this article.

If SSL is really important for your environment, you should consider buying a more recent model. If you can live without SSL, you can install a SMTP server some where in your network. You will find several free SMTP servers on internet.

Regards

Rui

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scellsworth New Member
New Member

Re: Xerox m20i smtp send error

Rui,

 

Thanks for the information.  I ssume if I use a free smtp on the internet then I am just sending through that.  Rigth now I simply enter an ip address in the xerox smtp server field.  Which internet based to you recommend?  Are you talking about gmail or somethign like that or something else?  If I did that where woudl I put the login information on the xerox?  Thansk for the help.

 

Scott 

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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: Xerox m20i smtp send error

Scott,

You are correct!

Because the "new" smtp server that you may install is inside your network, you don't need any authentication, unless is a  concern for you. You can install this SMTP server that simple will redirect any send email requests from your printer to your mail server or any email server over the internet. It will use DNS to find the destination mail server.

Regards

Rui

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helldesk New Member
New Member

Re: Xerox m20i smtp send error

sorry if i'm wrong and did post in this thread.
is this model supports LDAP?
i tried to configure this protocol several times but nothing.
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Kimzi Valued Advisor
Valued Advisor

Re: Xerox m20i smtp send error

Hey!

 

This machine does support the LDAP address book feature.

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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: Xerox m20i smtp send error

helldesk,

 

Check the Systems Administrator Guide out (http://download.support.xerox.com/pub/docs/CopyCentre_C20/userdocs/any-os/en/System_Administration_G...). On page 9-19 you will see how to configure the LDAP features with both the user interface and the web interface.

 

Regards,

Jordan

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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helldesk New Member
New Member

Re: Xerox m20i smtp send error

thanks mate! will try to make it once again in accordance with guide.
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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Xerox m20i smtp send error

Scott, how did you got on with this issue?
Rgds
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