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CathyO-Xerox
Community Manager
Community Manager
‎06-09-2023 01:57 PM

Re: Xerox scan software not finding my printer

Hello Brand0n,

First thing is to make sure the driver is installed correctly. Then follow the steps in this video on how to scan with the Scan and Print Experience app.

Thanks,
CathyO-Xerox
Community Manager

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Brand0n
New Member
New Member
‎06-05-2023 10:24 AM

Xerox scan software not finding my printer

Product Name: Xerox B235 Multifunction Printer
Operating System: Windows 11

Hi there,

 

I have a Xeox B235 MFP and the xerox scan software has suddnely stopped detecting my printer. However the normal windows fax and scan software works completly fine. 

My printer is connected to my PC via USB and on the xerox scan software it says "USB offline".

I have uninstalled and reinstalled both the software and drivers.

Does anyone know what could be the cause? 

Thanks 

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