Xerox wc 5855 xerographics reorder number change from 672 to 674. I have 20 other 5855 machines and no drum unit is supporting, I need to know why does it change from 672 to 674 at first and is there any way to turn it back to 672. please help.
Solved! Go to Solution.
It doesn't change, the reorder numbers were always those 2 numbers, they are for different configurations, and you have the wrong ones
113R00674 is Sold
113R00672 is Metered
Sold = For printers purchased outright from Xerox or purchased from a 3rd party (retail)
Metered = Purchased/Leased from Xerox, on a maintenance agreement with pay per click usage
Conversion of the device is done by Service, and it is not free, it will be much easier and cheaper to exchange the incorrect drums for the correct ones assuming you can.
Thank you so much for sharing the information and your support, I will get my Drum units changed.