cancel
Showing results for 
Search instead for 
Did you mean: 
greatgrizzly New Member
New Member

Xerox workcentre 6505 says Load tray 1 when tray 1 is full

Xerox Workcentre 6505; My printer keeps asking me to load tray 1 even though it is full, If I slide the tray out then back in, it will print a few pages then ask to load the tray again. It will then reprint the previous pages. It does this when i print from a computer or if i receive a fax or if I use the copy function.

Tags (1)
0 Kudos
3 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Xerox workcentre 6505 says Load tray 1 when tray 1 is full

Hi greatgrizzly,

Thank you for using the Support Forum. Please take a look at the solution for loading Tray 1 and make sure you have the guides in the tray set correctly.  Also if you have a bright light pointing at or right over the machine move the light source and try again.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
HHAdmin New Member
New Member

Re: Xerox workcentre 6505 says Load tray 1 when tray 1 is full

I had this same issue. Xerox support will ultimately suggest you hire a service technician to fix the issue.
0 Kudos
Geemee2013 New Member
New Member

Re: Xerox workcentre 6505 says Load tray 1 when tray 1 is full

The other 2 replies are not going to help you. I finally fixed mine by going into tray settings by hitting the middle settings button to the right of the arrows, hit down a couple of times to "tray settings" , hit "tray 1" making sure the paper it says matches the paper in your tray. Mine said somthing els and I changed it to "letter". Then I turned off the "display pop up" setting. After that my printer went back to perfect working order. Hope this helps someone! !