Xerox workcentre 6505 says Load tray 1 when tray 1 is full

[greatgrizzly]

Xerox Workcentre 6505; My printer keeps asking me to load tray 1 even though it is full, If I slide the tray out then back in, it will print a few pages then ask to load the tray again. It will then reprint the previous pages. It does this when i print from a computer or if i receive a fax or if I use the copy function.

[CherylO-Xerox]

Hi greatgrizzly,

Thank you for using the Support Forum. Please take a look at the solution for loading Tray 1 and make sure you have the guides in the tray set correctly.  Also if you have a bright light pointing at or right over the machine move the light source and try again.  If the problem continues please consider contacting your support centre for further assistance.

[HHAdmin]

I had this same issue. Xerox support will ultimately suggest you hire a service technician to fix the issue.

[Geemee2013]

The other 2 replies are not going to help you. I finally fixed mine by going into tray settings by hitting the middle settings button to the right of the arrows, hit down a couple of times to "tray settings" , hit "tray 1" making sure the paper it says matches the paper in your tray. Mine said somthing els and I changed it to "letter". Then I turned off the "display pop up" setting. After that my printer went back to perfect working order. Hope this helps someone! !