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nolakim
New Member
New Member

anyone else NOT able to print after driver update?

Product Name: WorkCentre 6515
Operating System: macOS 11 - Big Sur

I am so frustrated with my Xerox printer.  I've spent over 4 hours on various support lines and it has not been able to be resolved...  My inability to print started after I updated to Big Sur but we have Catalina users that also cannot print.  I have used the latest driver to no avail.  The printer says Paused and we cannot get it to work...

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CherylO-Xerox
Community Manager
Community Manager

Re: anyone else NOT able to print after driver update?

Hi Nolakim, 

Thank you for using the Support Forum. If you have not already tried this please totally uninstall the Xerox WorkCentre 6515 from the Mac including any older versions of a driver for the WorkCentre.  Empty the trash on the Mac and then reboot the Mac.  Reinstall the printer. 

If it still gives you the paused error try AirPrint.  If that does not work please consult the Apple Mac Support.  They are aware of the issues and have other suggestions and workarounds on their site.  It is happening with several different brands of printers not just Xerox.  Alternately you can contact Xerox support and ask to speak to someone at second level.   

Thanks,
CherylO-Xerox
Community Manager

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