c315 print and scan experience doesn't recognise scan

[JudySolo-Xerox]

Hello,

This may not be set up correctly to include scan. This link provide information on the V4 Print and Scan Platform Architect, https://www.support.xerox.com/en-us/article/en/2158662. Check to ensure it is set up correctly.

This link is a video of how to use the app including the scanning portion, https://www.support.xerox.com/en-us/article/en/2158662.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance at 1-800-821-2797 or 1-800-835-6100.

[CTRDevelopments]

Hi, I can print perfectly well to the new printer, and have setup scan to email whcih also works well. However we trying to scan a document to the PC using 'Print and Scan Experience' I can only see the 'Device Settings' nothing else. What have I done wrong?

Cheers