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c315 print and scan experience doesn't recognise scan

Product Name: Xerox Scan to PC Desktop
Operating System: Windows 11

Hi, I can print perfectly well to the new printer, and have setup scan to email whcih also works well. However we trying to scan a document to the PC using 'Print and Scan Experience' I can only see the 'Device Settings' nothing else. What have I done wrong?

 

CheersC315.jpg

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JudySolo-Xerox
Community Manager
Community Manager

Re: c315 print and scan experience doesn't recognise scan

Hello,

This may not be set up correctly to include scan. This link provide information on the V4 Print and Scan Platform Architect, https://www.support.xerox.com/en-us/article/en/2158662. Check to ensure it is set up correctly.

This link is a video of how to use the app including the scanning portion, https://www.support.xerox.com/en-us/article/en/2158662.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance at 1-800-821-2797 or 1-800-835-6100.

Thanks,
JudySolo-Xerox
Community Manager

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