replaced my older Brother all in one fax machine with the Xerox 3215. I have two phone lines and a dedicated phone number (distinctive ring tone) on my second line. We have called Xerox twice and spent over 3 hours with them in total online. If the fax works, then the second phone line (rollover line) also picks up the fax. the distinctive ring tone is a short short. We found online some instructions, followed them and it still doesn't work. I need both phone lines to work as phone lines and the fax to work as a fax. ATT came out and they said all of their lines are working, get a new machine from a different manufacturer. the printer and scanner work just fine. I need the fax to work. Very frustrated. HELP!!
You have several choices for how you want to receive faxes with this machine:
Another option, Distinctive Ring Pattern Detection (DRPD), requires a special telephone company service on your phone line and is accessible in the System Setup menu on your machine. With DRPD, you program your fax machine to recognize particular rings as fax machines sending faxes.
Changing the Receive Mode
The Receive mode was set up at installation of your machine. To change the mode:
The modes are described below.
Faxes will be received as they come in and either printed immediately, forwarded, and/or saved, depending on the features you have setup as defaults on your machine.
Since your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores the incoming fax in its memory. Then, as soon as you finish copying or printing, the machine automatically prints the fax.
In this mode, you must be at the machine. You can receive a fax call by pressing the On Hook Dial button to open the fax line; you will hear a dial tone. Press Start when you hear a fax tone from the remote machine. The machine begins receiving a fax. If a handset is available you can answer calls using the handset.
To use this mode, you must attach an answering machine to the EXT socket on the back of your machine. If your machine detects a fax tone on the line, it automatically starts to receive the fax. If your answering machine detects a person leaving a message, it saves the message.
Distinctive Ring Mode
Distinctive Ring is a telephone company service which enables a user to use a single telephone line to answer several different telephone numbers. The particular number someone uses to call you is identified by different ringing patterns, which consist of various combinations of long and short ringing sounds. This feature is often used by answering services who answer telephones for many different clients and need to know which number someone is calling in on to properly answer the phone.
Using the Distinctive Ring Pattern Detection (DRPD) feature, your fax machine can learn the ring pattern you designate to be answered by the fax machine. Unless you change it, this ringing pattern will continue to be recognized and answered as a fax call, and all other ringing patterns will be forwarded to the extension telephone or answering machine plugged into the EXT socket. You can easily suspend or change DRPD at any time by disabling the DRPD fax receive mode.
Before using the DRPD option, Distinctive Ring service must be installed on your telephone line by the telephone company. To set up DRPD, you will need another telephone line at your location, or someone available to dial your fax number from outside.
To configure Distinctive Ring Mode: